Refund Policy
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**Refund Policy for CoastCubs**
Last Updated: 05/23/2024
**Our Commitment to Customer Satisfaction**
At CoastCubs, we strive to provide our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
**Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
1. The item must be returned within 7 days of the original purchase date.
2. The item must be in its original condition, unused, and in its original packaging.
3. Proof of purchase is required, such as a receipt or order confirmation email.
4. Certain items may be exempt from being returned, such as perishable goods, personalized items, or gift cards.
To initiate a refund, please follow these steps:
1. Contact our customer support team at info@coastcubs.com to request a return authorization.
2. Pack the item securely in its original packaging and include any accessories or documentation that came with the product.
3. Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer.
4. Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 7 business days.
5. Refunds will be issued to the original form of payment used for the purchase.
**Refund Amount**
The refund amount will be equal to the purchase price of the returned item, less any applicable restocking fees or return shipping charges. Original shipping charges are non-refundable unless the return is due to an error on our part.
**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to facilitate the resolution process.
**Contact Us**
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@coastcubs.com. Our customer support team is here to assist you and ensure that you are satisfied with your CoastCubs shopping experience.
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Feel free to customize this refund policy to align with your specific refund procedures and any other relevant details for your business.